Purchase Help & Support

Stripe returns you to a Body Connection Nutrition verification page immediately after payment. That browser is verified and your purchases appear in My Tools.

Product URLs never carry purchaser access, so forwarding or bookmarking a product link does not let another person open it.

If payment completed but access did not appear, open My Tools and request a one-use link using the email entered at checkout.

Yes. Open My Tools on the other browser and verify the email used at checkout. The emailed link expires after 15 minutes and can be used once.

One purchase can verify up to three browsers. Verifying a fourth removes the oldest browser session.

Clearing site data or using private browsing removes that browser's session. Your purchase is not lost. Return to My Tools and verify your checkout email again.

If the email does not arrive, check spam and confirm that you entered the same email used at Stripe checkout. Use the support form if you still cannot regain access.

You may request a refund for a digital tool or bundle within 7 calendar days of purchase. Use the support form and select Refund request. Approved refunds are returned to the original payment method; the time required to appear is determined by Stripe and your financial institution.

Duplicate charges and technical access failures that Body Connection Nutrition cannot resolve are eligible for correction or refund even after the seven-day window. After seven days, change-of-mind refunds are not offered except where required by law.

Live workshops, courses, and individualized services may have separate cancellation terms shown before purchase.

Use the Purchase Support form below. Requests are reviewed by Body Connection Nutrition, with a goal of responding within 2 business days. Purchase support is not a clinical communication channel.

Checkout is hosted by Stripe. Body Connection Nutrition does not receive or store your complete card number. Stripe makes transaction information available for order verification, refunds, fraud prevention, and support, including the checkout email, product purchased, payment status, and limited payment-method details.

Your answers inside the educational tools remain in your browser and are not submitted to Body Connection Nutrition. Product URLs do not grant access. Access requires a verified, browser-specific purchaser session.

Do not put medical history, diagnoses, symptoms, or other protected health information in the purchase-support form.

These products are educational reflection tools. They do not diagnose or treat eating disorders and are not a substitute for an eating-disorder-informed physician, therapist, or registered dietitian.

Someone with an eating-disorder history may find some tools useful as an addition to professional care, especially when a clinician helps decide which reflection is appropriate. Do not use a tool if its prompts increase restriction, purging, bingeing, compulsive exercise, body checking, distress, or rigid rule-following.

If you are medically unstable, unable to meet basic nourishment needs, or experiencing active eating-disorder behaviors, seek individualized care rather than relying on a self-guided product.